Solution Minded GovTech Project Manager

Sumeda Madhuri: M.S; MBA (Business Analytics); PMP; CSM; A-CSM
(330) 389-3345, Bremerton WA | smadhuri@kent.edu |www.linkedin/in/sumeda-madhuri
Certified project Manager experienced in developing data management and business operations.  An organized Manager who can coordinate multiple projects.  Known for inspiring others with kindness to achieve great things.  A diplomatic analyst capable of creating optimal strategies that lead to long-term resolutions.  Skilled in leading multiple projects/programs and managing over 300+ clients. 

Documentation          Employee Management          Data Analytics          Multifunctional team (execute product Quality)         VBA Internal and external stake holder management            Evaluate KPI               Tableau Dashboard           PMO creation.         KQI        Prediction modelling           QMS implementation           Project management (waterfall & agile)          RACI             Lean Six Sigma  Policy management           Operations               Budget efficiencies              Cost Model development     Budget at closing/ cost at closing   Teaching and Training staff        Knowledge Management       Fundraising        event management         compliance to business license        

EXPERIENCE

Washington State Department of Social and Health Services (DDA), Project Improvement Manager, 2025 present

Directed the HCBS Access Rule Change project, overseeing planning, stakeholder engagement, and governance during the pre-implementation phase (2023–2024), aligning statewide operations with new federal access requirements.

Currently leading Critical Incident (CI) Project Management efforts (2025), enhancing reporting systems, workflows, and compliance frameworks to strengthen safety, accountability, and response processes across Home and Community-Based Services.

Develop project management plans, scope, schedule, and risk mitigation strategies. Create RACI matrices, Gantt charts, and KPI dashboards.

Coordinate cross-division teams and communicate project status, dependencies, and risks to leadership using standardized PMO reporting structures

Washington State Department of Social and Health Services (DDA), Quality Development/ Project Administrator, 2024– 2025
Spearheaded Quality management system development for DDA using the ISO 18091:9000 template and format using a KPI and KQI model.

Demonstrated DSDM, lean and Change management learning presentation with DSHS and results WA. 

Developed quality report and policies associated to the ISO 18091 establishment.

Foreign Born Military Spouse Network (Non-Profit), volunteer Director of Operations and project management, 2024– Present
Developed policies and procedures for the Operations of FMSN with compliance to Non-profit business license needs to encompass all legal and required operational needs by leading a team of 6opeartional leaders.

Creating strategies for fundraising and enhancing efficiency in using budget efficiently with financial management, program development, compliance navigating challenges and effectively developing team building operations with support from the Chief operating officer.

Developing non-profit goals and KPI, with deciphering development of the groups/teams for effective program/product management and development.

Washington State Department of Social and Health Services (ALTSA), Organizational Readiness Manager, 2023– 2024

Spearheaded and guided diverse Operations development for provider network and Beneficiary Care program by using systematized mind maps for business planning for product design at regional assessment, intake process and operational planning in swim lane format.

Developed and implemented procedure writing tools and process mapping tools using VISIO plan 2. Developed continuous improvement plan and change management plan for sustainability of the operations developed.

Washington State Department of Social and Health Services (DDA), Strategic Change and Lean Program Manager, 2023– 2024

Pioneered the development and creation of Project Management Office in an enterprise format using DSDM and hybrid style of project management by creating flexible templates, creating a pathway(flowchart), timelines and trainings and OCM plan. 

Aligned project objectives with DSHS’s overarching strategic goal by KPI and KQI alignment for future DP and current projects supporting development of a strategic objectives align organizational goals with performance resource optimization, ensuring unwavering quality with Organizational change Management plan using ADKAR.

Spearheaded and guided diverse project teams through initiatives for creating a dynamic cross referral dashboard in using power in alignment with LB 1580 and Lake Burien transitional care facility, incited HCBS access rule change implementation, by elevating operational efficiency while adhering to legislative mandates within Developmental Disabilities Administration (DDA) by easy status tracking with SCRAF change plan.

Developed and implemented 18 work groups (TIA, MOD/Facility, Contracts and more) to progress in development of a 12 bed transitional care facility (capable of 24 bed placement) for children under a embargoed status by initiating the process with creation of a cost model creation, to project planning, execution and finalizing with a predictive/maturity model development using Agile sprint project management with Prosci Triangle change management methodology.

WNS Denali Sourcing services (Meta Platforms, Inc.), Green Belt Associate (Assistant Manager – BII) 2022- 2023                    

Managed documentation and process initiation for new processes and changes for efficient working in addition to training, developing programs and employee skills (SOP and process maps) in Visio using Value steam mapping/process mapping.

Tableau dashboard reporting created, with excel dashboard for new employee training using Kanban and Lean methodology.

Capacity assessment through menu of offering Identifying the project scope involved in determining the activities that we offer to the client and setting boundaries such that the cycle time for a new project evaluation is reduced thus helping in understanding the departmental key performance indicators (KPIs) that support strategic and financial goals. Performed Project Risk – Fit analysis for activities that can be reallocated from onshore to offshore.

Managed RL Quality management system implementation project with kick off meetings, material survey, project planning, scope determination, general workflow, SOP, and process creation. In addition, RACI construction, Gantt chart for time management and weekly/monthly reporting were organized. A dynamic approach was implemented for increased efficiency (0.5 years to launch when compared to previous project which took 1.2 years) using DSDM project management style.

Aver Health, Remote Certifying Scientist, 2021– 2022 (FT) and 2022-2023 (PT)
Strategized, organized, and analyzed data for CLIA audits to maintain lab certifications. Performed data analysis and review to provide timely insight to deliver results effectively for US and global clients as a program manager using Root cause analysis.

Automated QC data to provide self-service solutions by setting up tools to manage 16 programs with multiple projects for resolving previous CLIA concerns as a program manager guiding 30+ employees in the process.

Established QC plots for all QC data using VBA programming in a fast-paced environment to optimize processes for reduction in processing time from 3 months to 3 or 4 days (per projects) using program management skills.

NNPS, Teacher – Honor’s Chemistry, 2018 – 2021
Taught 135+ Honor and IB students each year chemistry/ biology for 10th, 11th and 12th grades and provided mentorship and support.
Data analysis for racial, gender, community-based study related to grade and advocating student needs. Created learning modules in google classroom, Microsoft teams/forms, Canvas and blackboard as needed.
Honor students’ community-based study measured students’ needs and thus increased pass rate by 20% as a project by using dynamic learning techniques, creating YouTube videos, neurodivergent trainings.
Optimize protocols for students and parents to support student experience and ensure consistency. Regularly engaged with 100+ parents/10+ administrators to address student matters in pursuit of life achievement in multiple projects under a program (scholarships, classes, employment) using program management skills.

EDUCATION
William and Mary, Raymond A. Mason School of Business (2022), Master of Business Administration – Business Analytics
Kent State University (2017), Master of Science – Microbial Ecology
Visvesvaraya Technological University (2010) Bachelor of Engineering – Biotechnology

ADDITIONAL INFORMATION
Certifications – Six-Sigma Yellow belt, Six Sigma Green Belt, PMP, CSM and ACSM

Skills – Proficient in data modeling and reporting using MS, R programming, VBA, SQL, Power bi, Tableau, Google Analytics, Microsoft Office including Excel pivot tables, blackboard content creation, YouTube, Canvas, Google Classroom and Microsoft forms.

OLDER EXPERIENCES PAST 2017
PPD, Scientist, 2017– 2018
Effectively trained 3 assistant and associate scientists with tools, resources, and protocols to increase efficiency.
Acquired technical skills and acumen necessary to handle human serum for product development.
Accelerated and assisted CLIA/CBER regulatory management in understanding of reportable disease.

Quidel Corporation, Quality Control Technician II, 2016 – 2017
Performed research and provided timely insights, increasing throughput by reducing processing time from 2 weeks to 1.5days using lean methodologies.  
Developed policies for customer engagement to ensure consistency and attaining loyalty from the customer thus reducing customer retention cost using customer service data evaluation.
Optimized tools and protocols in QC/QA by Initiated SOP preparation with preventative and correction management (CAPA) using lean techniques and cross functional system to test Solana, AmpliVue and Lyra Kits leading to reduced error rate and increased productivity using six sigma methodologies.
Regulate the processes to drive improvement in testing to provide solutions to internal and external customers by reducing turnaround time from 5 days (one week) to within a day (24hr) using customer service data. 

Summit Environmental Technologies, Lab Technician 2, 2014 – 2015
Detected radiological components (alpha/beta testing) and many more providing customer impacting solutions.
Assisted in audits and laboratory testing by NELPA/ELAP/EPA for merchant fulfilment. CA/PA for defaulted experiments (previous) and regulatory management for B2C fulfillments.

Kent State University, Research Assistant and Teaching Assistant, 2011 – 2014
Performed microbial molecular techniques such as RNA extraction and analysis on bacterial samples for multiple projects and used this information to translate findings into strategic project planning.
Taught microbiology lab (premedical) and cell biology for premedical students using blackboard, and creating laboratory manual, worksheets, examinations, and evaluation techniques for the main course and simultaneously managed 5 projects at a time.
Trained 6 candidates for lab procedures to increase capacity and cost effectiveness for the lab

Elixir Biochemical and Research Center, Research Assistant,2010 – 2011
Assisted in CDSCO applications. Assisted and provided timely insight in R and D for the serum and new product development. Provided product quality improvements based on feedback from businesses and customers for B2B and B2C fulfillments.
Engaged in customer acquisition, customer retention and complain elimination processes to increase customer base by 19% thus increasing profitability.

OTHER EXPERIENCE
Military spouse professional network – Hiring our Heroes – Social Media Chair -Hampton Roads (2020, 2021, 2022) – Help build network, social media coordination, STEM coordination by influencing others military spouses. Support in resume building, finding jobs and networking, building communication between client and employers.

Military spouse professional network – Hiring our Heroes – Lead for state of Washington (2023) – Help build network, by influencing others military spouses, provided resume support, coordinated housing moves and organized events. Support in resume building, finding jobs and networking, building communication between client and employers.